I’ve done it!

Finally, I am able to use Prime Video on Roku.”

However, restoring the app’s functionality required a great deal of trial and error.

Don’t fret, however.

I’ve identified a few of solutions for you.


Keep reading to discover:

  • Nine easily digestible solutions to your Prime Video problem.
  • How to determine if Amazon Prime Video is compatible with your Roku player.
  • When and why you should consider performing a hard reset on your Roku.
  • So much more…

Why doesn’t Prime Video function on Roku?

Amazon Prime Video is inoperable on Roku due to difficulties with your streaming device. Also typical are glitches and faults in your Prime Video account. Another cause for the app’s malfunction is a poor WiFi connection. In addition, obsolete software and VPNs are contributors.

Prime Video not working on Roku? Here are nine fixes

Examine Prime Video on a second device

Start with the fundamentals before moving on to more complex improvements.

In this instance, you must test the application on additional devices to determine if…

There is a problem with Prime Video, and your Roku streaming device is to blame.

You are experiencing difficulty establishing a consistent WiFi connection.

If Prime Video functions properly on other devices, the issue likely resides with your Roku.

However, if the application fails to load on any device, it could be…

  • A weak WiFi signal.
  • Prime Video app issues or malfunctions.

Therefore, let’s proceed and…

Restart your Roku device

Applications have their fair share of issues.

However, this does not suggest that they are the primary reason.

Occasionally, your device or television is the source of the problem.

The same holds true for devices such as Amazon Firestick, Apple TV, and Chromecast.

Thankfully, restarting a streaming device requires less than one minute:

  1. Unplug your Roku device.
  2. Wait for 1 minute.
  3. Reconnect your Roku to its port.
  4. Launch Prime Video.

Now, if your Roku is frozen, there is an alternative solution that simply requires the remote.

Sequentially press these buttons on the remote control.

Click the Home button five times.

Up arrow once

Rewind button twice

Forward button twice

The restart ought to begin within a few seconds.

Verify your WiFi connectivity

If Prime Video suddenly stopped operating, a disturbed WiFi signal is the most likely cause.

And the best method for diagnosing internet issues is to conduct a speed test.

Even though your WiFi appears to be functioning well, you cannot be certain.

Therefore, you should restart your network and modem.

Now, recall.

Rebooting your modem also counts.

Most reboot their router and then wonder why their WiFi signal remains weak.

This is the result of forgetting to unplug the modem.

However, unplugging your router-modem should be sufficient if you have one.

This is how it is done:

Unplug your modem and router.

Wait three to five minutes.

Connect your router and modem to their respective power sources.

As an additional step, ensure that your WiFi signal strength is optimal.

On the Network menu of your Roku, you should see the status and strength of your Internet connection.

All you must do is…

  1. Press the Home button on the remote control.
  2. Choose “Settings.”
  3. Choose “Network”
  4. Select “About”

Disable your VPN

This is something to keep in mind.

Amazon does not support VPN usage.

What precisely is a virtual private network?

These are technologies that allow you to secretly and anonymously access the Internet.

You can also use a VPN to view stuff that is not available in your region.

For instance.

Suppose you wanted to access UK-specific content, but your registered location is in the United States.

It is technically impossible to perform.

But a VPN makes it possible.

However, if Amazon discovers that you are using a VPN, the app may break unexpectedly.

Now, worry not.

Your account will not be restricted in any way.

After disabling your VPN, Prime Video should function normally again.

Update your Roku device

Software updates are essential.

If app issues and hiccups persist…

To resolve these concerns, developers provide updated software versions.

In reality, out-of-date Roku software causes comparable issues with apps like Hulu, Netflix, Spotify, HBO Max, Youtube TV, Disney Plus, and Paramount Plus.

Having trouble updating Roku?

Here’s a step-by-step guide:

  1. Press the Roku remote’s Home button.
  2. Tap “Settings.”
  3. Select “System” by navigating down.
  4. Press the remote’s right arrow button.
  5. Select “Update System”
  6. Select “Check now”
  7. A pop-up window should display the message “Checking for updated software.”
  8. Install the latest update.
  9. Your television will restart.
  10. Launch Prime Video.

Update Prime Video

Here’s why it’s vital to update an app.

Primarily, the majority of apps are inoperable unless they are upgraded to the most recent version.

In other words, an application may not even load on obsolete software.

Fortunately, it’s an easy procedure:

  1. Press the Home button on the Roku remote control.
  2. Tap the right arrow key to access your applications.
  3. Select Prime Video.
  4. Press the star button (*) or the icon on the remote.

Select “Check for updates”

Install the latest Prime Video update.

Relaunch the application.

Reset Prime Video

Deleting and reinstalling the program is one of the greatest methods for removing corrupted app data or issues.

Simply put, it is a proven method for resetting the Prime Video app.

Now, believe me.

This patch takes just 3 minutes to do:

  • Press the Home button on the remote control.
  • Tap the right arrow button to open your applications.
  • highlight and select the Prime Video option.
  • Press the star (*) button on your remote control.
  • Choose “Remove Channel”
  • Double-tap the Home button.
  • Select “Streaming Channels” from the menu.
  • Click the “Channel Search” option.
  • Type “Prime Video.”
  • Select the app from the list of search results.
  • Tap “Add channel.”
  • Relaunch Prime Video.

Quite simple, right?

However, what if…

Still experiencing a blank screen on Prime Video?

Here’s what I recommend:

Perform a hard reset on your Roku player

So it’s finally reached this point.

A hard reset.


A method for completely eliminating defects, glitches, errors, and corrupted files.

In addition, it erases any data that could cause your television to stutter, freeze, or hang.

However, how can you know that a hard reset is the best option?

Essentially, if you’ve tried all the solutions described in this tutorial, but the problem persists…

Currently, a hard reset is the best course of action.

To accomplish this, take these steps:

  1. Press the Home button on the remote control.
  2. Choose “Settings”
  3. Scroll down and select “System”
  4. Select “Advanced system settings” from the “System” menu.
  5. Select “Factory reset”
  6. Enter your pin/code.
  7. Wait until the reset is complete.

Contact Roku/Amazon customer support

You did your best, and now it’s Roku/turn Amazon’s to do the same.

I would suggest contacting Roku to determine if there are any issues with the device.

It is noteworthy that Roku had a conflict with YouTube and Amazon in 2021.

This terrible occurrence nearly rendered both apps inaccessible on Roku devices.

Fortunately, the problem was rectified.

Where then does Amazon fit in?

Consider it a backup option in case Roku responds slowly.

It is useful to understand what remedies Amazon may offer in comparison to Roku’s support team.

Ultimately, if the issue is in the Prime Video application, only Amazon can repair it.

You can contact Amazon via their Contact Us page or customer care telephone number:

Check whether Amazon supports your Roku device.

Before you depart, there is one essential issue to address.

This concludes the list of Roku devices compatible with Amazon Prime Video.

Amazon said in 2021 that support for previous Roku units would be discontinued.

including the following:

  • 2400X.
  • 2450X.
  • 2500X.
  • 2700X.
  • 2710X.
  • 2720X.
  • 3000X.
  • 3050X.
  • 3100X.
  • 3400X.
  • 3420X.
  • 3500X.

If you are using one of the Roku models listed in the chart, here is a solution.

Invest on a superior streaming device.

Obviously, you are allowed to choose a more recent Roku, but it is not your only alternative.